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Effective date: October 22, 2026

Ortega Brothers Roofing LLC, a Missouri limited liability company (\"Ortega Brothers Roofing,\" \"we,\" \"us,\" or \"our\"), operates the website at ortegabrothersroofing.com (the \"Site\"). This page contains two documents. Part One is our Privacy Policy, which describes how we collect, use, disclose, and protect personal information. Part Two is our Terms of Use, which govern your use of the Site. By using the Site or submitting information to us, you acknowledge that you have read both.

Part One: Privacy Policy

1. Scope

This Privacy Policy applies to personal information we collect through the Site, through our estimate request form and website chat, by telephone, text message, and email, and in the course of inspecting, quoting, performing, and invoicing roofing work. It does not apply to websites or services operated by other companies, even where the Site links to them. Your relationship with those companies is governed by their own policies.

2. Information We Collect

(a) Information you provide to us. When you request an estimate, use the chat window on the Site, call or text us, email us, or become a customer, you may provide your name, telephone number, email address, mailing and property address, details about your roof and property, insurance carrier and claim information, and any other information you choose to include. The chat window on the Site is provided by Jobber and may use automated responses. Information you enter in the chat is received by Jobber and by us.

(b) Information we collect in the course of our work. If we inspect or work on your property, we may collect photographs and video of the roof and exterior, measurements, inspection findings, product selections, signed agreements, permits, scheduling information, invoices, and payment records.

(c) Information collected automatically. When you visit the Site, our analytics provider, Google Analytics, collects information about your visit, such as the pages you view, how you arrived at the Site, the type of browser and device you use, and your approximate location at about the city level. We use this information in aggregate. It does not tell us your name.

(d) Information from third parties. We may receive information about you or your property from your insurance company or adjuster, from roof measurement and aerial imaging services, from material suppliers and manufacturers, from referral and lead services you have contacted, and from public records such as permit and property records.

3. How We Use Information

We use personal information to respond to your inquiries and schedule inspections; to prepare estimates, quotes, and contracts; to perform, document, and inspect our work; and to communicate with you about appointments, quotes, jobs, invoices, and warranties. When you ask us to, we use it to work with your insurance company on a claim. We also use it to order materials and register manufacturer warranties, to invoice, collect, and record payments, and to keep our accounting, business, tax, and legal records. Finally, we use it to improve the Site and our services, to protect against fraud, to enforce our agreements, and to comply with applicable law.

4. Telephone Calls, Text Messages, and Email

Call recording and transcription. Calls to and from our business telephone lines may be recorded and transcribed by our telephone service provider. We use recordings and transcripts to keep accurate records of what was discussed and requested and to follow up on commitments. If you do not wish to be recorded, tell us at the start of the call.

Text messages. If you provide your mobile number, you agree that we may send you text messages about your inquiry, appointment, quote, job, invoice, or warranty. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. Consent to receive text messages is not a condition of any purchase. We do not sell, rent, or share your mobile number or your consent to receive text messages with any third party for that party's own marketing purposes.

Email. We send email about your inquiry and your job. If we send you any promotional email, you may opt out at any time by replying to it or contacting us.

Do-not-contact requests. If you ask us not to contact you, we will record the request on the day we receive it and stop contacting you, except as required to complete work you have contracted for or to collect amounts owed.

5. How We Disclose Information

We do not sell your personal information. We disclose personal information only as described below.

(a) Service providers. We use service providers to operate our business. They receive personal information only as needed to perform services for us. They include Jobber (website hosting, customer records, scheduling, invoicing, website chat, and online payments); Google Analytics (website analytics); our telephone and text message provider; Microsoft (email and file storage); Intuit QuickBooks Online (accounting); photo documentation, electronic signature, task management, and roof measurement services; and software providers, including artificial intelligence tools that help our staff with office work.

(b) Parties involved in your job. We disclose information as needed to complete your job and at your direction, including to your insurance company and adjuster, your mortgage company when it is named on an insurance payment, material suppliers, roofing manufacturers for warranty registration, subcontractors performing specialty work you have been told about, and permit and inspection authorities.

(c) Legal and protective disclosures. We may disclose information when we believe in good faith that disclosure is required by law, subpoena, or court order; to establish, exercise, or defend legal claims; or to protect the rights, property, or safety of our customers, our employees, us, or others.

(d) Business transfers. If our business is sold, merged, or reorganized, personal information may be transferred to the successor as part of that transaction, subject to this Privacy Policy.

6. Payments

When you pay an invoice online, your payment is processed by Jobber's payment service and its processing partners. We do not receive or store your full card or bank account number. We receive a record that a payment was made, including the amount, date, and the last digits of the card or account used.

7. Our Bookkeeping Tool

We operate an internal software tool, OBR Integration, that connects to our QuickBooks Online company to keep our accounting records accurate and current. The tool reads and updates Ortega Brothers Roofing's own accounting records, including invoices, payments, expenses, customers, and vendors. It is used only by our staff, it is not offered to the public, and it does not collect any information from visitors to the Site. Its connection credentials are stored on a company computer and are not shared. The tool cannot create or delete accounting records. Its only change to a record is a correction to the payee, category, or memo of an existing expense, made after a member of our staff has reviewed and confirmed it. A QuickBooks administrator at Ortega Brothers Roofing can disconnect the tool at any time.

8. Cookies and Analytics

The Site uses cookies and similar technologies, including those set by Google Analytics and by Jobber, which hosts the Site. Cookies help the Site function and help us understand how visitors use it. You can block or delete cookies through your browser settings, and the Site will continue to work, although some features may not. You can also prevent Google Analytics from collecting data about your visits by installing the opt-out browser add-on that Google provides. The Site does not currently respond to \"Do Not Track\" browser signals.

9. Data Retention

We keep customer and job records, including photographs, contracts, invoices, warranty records, and communications, for as long as needed to perform and support our work, honor warranties, resolve disputes, and meet our business, tax, and legal obligations. Records of inquiries from people who did not become customers are kept for a shorter period. If you contacted us and did not become a customer, you may ask us to delete your information at any time.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including password-protected business accounts, access controls, and limiting access to staff who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we learn of a security breach that affects your personal information, we will notify you as required by applicable law.

11. Your Choices and Requests

You may contact us to request access to the personal information we hold about you, to correct it, or to delete it. We will respond within a reasonable time. We may need to verify your identity before acting on a request, and we may keep information we are required to keep by law or need for an existing contract, warranty, insurance claim, or legal claim. Depending on where you live, you may have additional rights under applicable law, and we will honor requests as that law requires. You may opt out of text messages and promotional email at any time as described in Section 4.

12. Children

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

13. Third-Party Websites

The Site links to websites and services we do not control, including the Jobber client portal, review sites, and social media. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If we make a material change to how we use or disclose personal information, we will give reasonable notice before the change takes effect, such as by posting a notice on the Site.

Part Two: Terms of Use

1. Acceptance of These Terms

These Terms of Use (\"Terms\") govern your access to and use of the Site. By using the Site, you agree to these Terms. If you do not agree, do not use the Site. Roofing work we perform for you is governed by the written agreement you sign with us, and that agreement controls over these Terms if they conflict.

2. Information on the Site; No Offer

The content on the Site, including descriptions of services, products, warranties, storm information, and answers to common questions, is provided for general information. It is not a quote, an offer, or professional advice about your specific property. Prices, scopes of work, schedules, and warranty terms become binding only when stated in a written estimate or contract signed by you and by Ortega Brothers Roofing. Manufacturer warranties are provided by the manufacturer under its own terms. Information about storms and storm paths comes from third-party sources, may be incomplete, and does not establish that any particular property was damaged or that an insurance claim will be approved.

3. Permitted Use

You may use the Site for lawful purposes related to learning about our services and doing business with us. You agree not to use the Site in violation of any law, and not to submit false or misleading information or information about another person without that person's permission. You also agree not to attempt to gain unauthorized access to the Site, our accounts, or our systems; not to interfere with the operation of the Site, including by introducing malicious code or placing an unreasonable load on it; not to collect information from the Site by automated means without our written permission; and not to use the Site to send unsolicited advertising.

4. Your Submissions

You are responsible for information you submit through the Site, including estimate requests, chat messages, and photographs. By submitting information, you confirm that it is accurate and that you have the right to share it, and you authorize us to use it to respond to you and to provide our services as described in the Privacy Policy.

5. Intellectual Property

The Site and its content, including text, photographs, graphics, logos, and the Ortega Brothers Roofing name, are owned by or licensed to Ortega Brothers Roofing and are protected by copyright, trademark, and other laws. You may view and print pages from the Site for your personal, non-commercial use. You may not copy, modify, distribute, or use our content or marks for any other purpose without our written permission. Product names and logos of manufacturers and other companies belong to their respective owners.

6. Third-Party Services and Links

The Site is hosted by Jobber, and some features, such as the estimate request form, the chat window, the client portal, and online payment, are provided through Jobber. Your use of those features may also be subject to Jobber's terms. The Site may link to other websites. We do not control and are not responsible for third-party websites or services.

7. OBR Integration

OBR Integration is proprietary software licensed only to Ortega Brothers Roofing LLC and its staff for the company's own bookkeeping. No other person is granted any license or right to access or use it. To the extent any person other than Ortega Brothers Roofing accesses it, it is provided \"as is,\" without warranty of any kind.

8. Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED \"AS IS\" AND \"AS AVAILABLE.\" TO THE FULLEST EXTENT PERMITTED BY LAW, ORTEGA BROTHERS ROOFING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. THIS SECTION APPLIES TO THE SITE ONLY. IT DOES NOT LIMIT ANY WARRANTY STATED IN A WRITTEN AGREEMENT FOR ROOFING WORK OR ANY MANUFACTURER WARRANTY.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ORTEGA BROTHERS ROOFING AND ITS OWNERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS SECTION APPLIES TO THE SITE ONLY AND DOES NOT LIMIT OUR OBLIGATIONS UNDER A WRITTEN AGREEMENT FOR ROOFING WORK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to indemnify and hold harmless Ortega Brothers Roofing and its owners, members, employees, and agents from any claim, loss, or expense, including reasonable attorneys' fees, arising out of your violation of these Terms or your misuse of the Site.

11. Governing Law and Venue

These Terms and any dispute arising out of or relating to the Site are governed by the laws of the State of Missouri, without regard to its conflict of laws rules. Any action relating to the Site shall be brought in the state or federal courts located in St. Louis County, Missouri, and you consent to the jurisdiction of those courts.

12. General Provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to enforce it later. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Site, and they do not modify any written agreement for roofing work.

13. Changes to These Terms

We may revise these Terms from time to time by posting the revised version on this page and changing the effective date. Your continued use of the Site after a revision is posted means you accept the revised Terms.

Contact Us

Questions about this Privacy Policy or these Terms, and requests about your personal information, may be directed to:

Ortega Brothers Roofing LLC

2055 Craigshire Dr, Suite 130

St. Louis, MO 63146

(314) 857-2596

contact@ortegabrothersroofing.com

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